Privacy Policy

1. Introduction

This policy explains how onram AI, formerly Kalgoorlie AI ("we", "our", or "us"), collects, uses and protects personal information. Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Collection of Personal Information

We collect personal information that is reasonably necessary for our business functions. This may include:

• Name and contact details
• Email address and telephone number when you provide them
• Business information
• The information included in an enquiry or service conversation

We collect this information through:

• Direct communications with you
• Our website contact form
• Service delivery and direct business communications

3. Use and Disclosure

We use and disclose your personal information for:

• Providing our services
• Communicating about our services
• Marketing (with consent)
• Legal compliance
• Business operations

4. Website Analytics

We use Google Analytics 4 to understand how visitors find and use our website. It measures information such as visitor and session numbers, pages viewed, website interactions, approximate location, browser and device information, and referral source. Google Analytics uses a first-party cookie to distinguish browsers and sessions.

When the Analytics tag loads, your browser sends information including the page URL and IP address to Google. Google Analytics may use an IP address to provide the service and derive coarse location information, then discards the raw IP address after use. We do not send contact-form names, email addresses, business names, messages or other form contents to Google Analytics.

You can prevent Analytics cookies through your browser settings. For more information, see how Google uses information from sites that use its services.

5. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Website enquiries are processed using our hosting and email service providers and are accessible only to people who need the information to respond or deliver services.

6. Access and Correction

You have the right to access and correct your personal information. To request access or corrections, please contact our Privacy Officer. We will respond to your request within 30 days.

7. Complaints

If you believe we have breached the Australian Privacy Principles, you can lodge a complaint with us by contacting our Privacy Officer. We will investigate and respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

8. Overseas Disclosure

Some technology providers we use may process or store information outside Australia. Where applicable, we take reasonable steps to ensure personal information is handled consistently with Australian privacy requirements.